- A deposit is required to secure your place on your chosen course. If your course requires self-study pre-learning then the full amount needs to be paid before your booking is finalised.
- All bookings are subject to the availability of spaces and relevant resources.
- Refunds will not be issued, when you book the Courses the dates are detailed. We can transfer your place once to the same course but at a later month Free of charge. OnnPoint have an admin fee that is chargeable to the customer if OnnPoint has incurred costs of booking you onto their system. This ranges from £25- £100 dependent on what course you have booked and the content you have been booked onto.
- Customers who make the booking via bank, phone, email or through our website are liable for any balance outstanding (if any) in full.
- All OnnPoint Training & Consultancy Services Ltd prices are subject to change until the customer as made the final payment.
- All customers are responsible for providing OnnPoint Training & Consultancy Services Ltd with correct and accurate information. On enrolment of any course please ensure all details are correct before submission. Any incorrect details may result in certificates not being issued and/or a further charge for a replacement certificate.
- Customers must be eligible to attend the training course you book with us. Customers are responsible for checking their criteria before booking onto any course. A criteria list is provided on the website. Please check that you meet all criteria before reserving a space on any of OnnPoint Training & Consultancy Services Ltd Courses. If you fail to meet the required criteria no refund will be given.
- Customers are to complete all self-study pre-learning prior to commencing their course. This needs to be completed by the date stated and agreed by you and your OnnPoint contact. Should you fail to meet this deadline then you will not be able to start the face-to-face section of the course, as you will not meet the guided learning hours stated by the awarding body, and we will be unable to sign you off as having completed the full training. You will not be eligible for a refund or to be transferred to another date.
- 100% attendance is required. The awarding bodies that our courses are governed by, state that a minimum contact time (MCT) with the instructor is mandatory, this varies from course to course but any lateness will be deducted from your contact time. Therefore, you may fail the course due to not meeting the MCT. If the instructor is able to facilitate extra time to make up this shortfall this will be at an additional cost to yourself and will not be included in your original fee.
- On Day One at the start of the course, you will have to provide your correct ID or proof detailed in your paperwork which is sent to you by email & a passport photo to the Trainer. If you do not provide the correct ID, proof and passport photo you will be turned away and no refund will be issued
- Unacceptable behaviour at any OnnPoint Training & Consultancy Services Ltd venue will lead to immediate exclusion from the course and no refund will be offered.
- An alternative date for your chosen course may be offered in the event (you) the customer cannot attend, this will be for exceptional circumstances only and subject to availability and discretion of OnnPoint Training & Consultancy Services Ltd.
- OnnPoint Training & Consultancy Services Ltd reserves the right to change the venue of training with another suitable venue. We will notify all customers via email, text or telephone at least 24 hours before the start of the Course. Please note we may only ever change the venue location if there is an utmost need for it and there is no other option available to us to accommodate customers at the original location.
- In the unlikely event of cancellation of any courses by OnnPoint Training & Consultancy Services Ltd. Damages shall be limited to a full refund of the course fee only or the course fee can be transferred to another available date that is suitable for both parties, this transfer will only be authorised once.
- Examination resits will be charged at £100 for the SIA qualification with a 30-minute overview with the instructor. Examination resit fees may vary, please contact us for further information.
- All Certificates are processed as E-Certificates and are sent via email.